Privacy Policy
Introduction
This website is brought to you by GP Tuning Limited (t/a Phantom Tuning). We take the privacy of our website users very seriously. We ask that you read this Privacy Policy (‘Policy’) carefully as it contains important information about how we will use your personal data.
For the purposes of the EU General Data Protection Regulation (‘GDPR’), GP Tuning Limited (t/a Phantom Tuning) (‘we’ or ‘us’ or ‘our’) is the ‘data controller’ (ie the company who determines the purpose and means of processing personal information and controls the processing of, your personal data).
This Privacy Policy describes the types of personal data you provide and/or we collect via your use of our website (and mobile application) together with all services accessed through them (‘Online Facilities’), what we may do with that personal data and your rights.
‘Personal data’ is defined in the GDPR and is essentially information from which an individual person can be identified. By giving your informed consent and by submitting information and/or continuing to use the Online Facilities, you signify your consent to us using your personal data in accordance with the below.
We may need to change the terms of this Policy from time to time and changes will be posted on this page (and/or where appropriate, otherwise notified to you). Your continued use of the Online Facilities will be deemed to be acceptance of amendments we make. This Policy was last updated on 25/05/2018.
How we use your personal data:
Use of services accessed through the Online Facilities may require you to provide specific types of information.
We request that the information you provide is as accurate as possible as this allows us to secure your privacy in relation to registered services by differentiating you from others. Periodically we may send you an email asking you to “Update your Details” so that we are sure we have your correct details.
We use information about you for the following purposes:
We may also supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations such as our commercial partners, and group companies, so that we are sure that we hold accurate information.
In addition, we reserve the right to perform statistical analysis of user behaviour and characteristics to measure interest in and use of the various areas of the Online Facilities and to ascertain the number of users that have visited particular web pages. We also keep track of what you do with our newsletters when you receive them for trends and statistics and to evaluate the efficiency of our newsletter and information service. For example, whether you open, delete, or access links contained in the newsletter. We may provide aggregated and anonymised data (not identifying any individual) only from these analyses to third parties.
Marketing Information
We will only contact you by email, SMS, telephone about our products, services, promotions, if you have asked us to do so. Should you have changed your mind and would prefer us not to contact you, then you can opt out at any time.
We do not sell, rent, or otherwise provide personally identifiable information to third-parties without your consent, except only as set out in the ‘Disclosing (Sharing) Your Information’ section below.
From time to time we and/or commercial partners (if you have agreed to receive their information when you provided your personal information) would like to contact you to tell you more about the offers, services, products and other initiatives available to you.
We and/or our commercial partners will only contact you if you have consented to this. However, if you are an existing customer (and have opted to receive communications) we may contact you about services, products and initiatives similar to those you have previously received or enquired about (unless you have chosen not to receive such communications).
If, at any time after registering, you would like to change your preference and opt-in or opt-out from receiving communications from us or third-parties you can do this at any time by emailing us on info@phantomtuning.co.uk and notifying us of your change in preference.
Cookies
The Online Facilities use cookies. A cookie is a small file containing an identity code. With your consent, your computer accepts the cookie and stores it. When you next visit the relevant Online Facilities, the code is retrieved, allowing an individual visitor or computer to be recognised. Full information on which cookies we deploy is available in our Cookies Policy http://kent.phantomtuning.co.uk/cookie-declaration/.
Links to third party websites & services
We are not responsible or liable for the content, privacy policies or services offered by websites or apps other than the Online Facilities. We encourage you to read and familiarise yourself with the privacy policies, terms and conditions and/or other notices on other websites you visit.
Children and Young People
We realise and understand that children and young people, including those under 18 years of age (“minors”) may visit the Online Facilities, or otherwise interact with us and our commercial partners.
It is our policy not to actively market to minors.
The facilities or functions accessible through the Online Facilities are not intended to be accessible by, nor are they actively advertised to, minors.
Parents or legal guardians should supervise minors when online and we recommend parental control tools be put in place. Any minor using the Online Facilities and services offered is confirming that they have received the consent of their parent or a guardian to do so.
Storing and retaining your personal data
We are committed to protecting the security of your personal data, which is held in secure data centres in accordance with current legislative requirements, industry standards and technology. We will keep the personal data you have provided for as long as we have a relationship with you. Once that relationship has ended we will retain it in accordance with this Policy only for as long as we reasonably require and it will then be deleted and destroyed.
Security
Once it is received we store your personal data as set out in this Policy. Your personal data is also encrypted for additional security.
We cannot guarantee the complete security of our databases, nor that information you supply may not be intercepted while being transmitted to us over the internet.
Disclosure (sharing) of your information
We have already described in the ‘Marketing Information’ section of this Policy under what circumstances your personal information may be shared with our commercial partners, if you have agreed.
In addition, there are some other reasons why we may disclose your personal information to third parties and these are as follows:
Where we share your personal information with third parties we will take reasonable steps to ensure that it is properly protected and processed in accordance with this Policy.
Your rights to:
All requests set out in this section or other queries relating to this Policy should be addressed toGP Tuning t/a Phantom Tuning. Please include your name, address, and/or email address when you contact us. We will require you to prove you are who you say you are.
Access Your Personal Information:
You have the right to see a copy of the information that we hold about you.
Update and Amend Your Personal Information:
You have the right to ask that the information we hold about you is corrected by updating/changing your profile preferences or by contacting us as above. We encourage you to update your personal information promptly if it changes.
Opt-in of Being Contacted:
We have explained fully the manner in which we shall use your personal data and by clicking the relevant boxes on the screen upon which you provide information, or by contacting us, to give your consent for us to contact you for the purposes as set out in the Policy.
Close Your Account/Delete Your Personal Information:
You have the right to request that we close your account and/or delete your personal information from our database. We will make all reasonable efforts to comply with this request. However, it may not be possible to delete an entry without some delay and without retaining some residual personal information necessary for our legitimate interests, such as backups and records of deletions (including to ensure we no-longer communicate with you) or because we are required or permitted to retain personal information for other lawful requirements.
Your have other rights available to you under the GDPR in relation to your personal data. These rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you are dissatisfied with our response to any of your data privacy concerns you have the right to raise this with the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF (https://ico.org.uk).
Cookies Policy
This Cookies Policy applies to the website (and mobile application (operated by??) (“Online Facilities”) and should be read alongside our Privacy Policy which explains who we are, the type of information we may hold about you and how we use it.
The Online Facilities use cookies. A cookie is a small file containing an identity code. With your consent, your device accepts the cookie and stores it. When you next visit the Online Facility, the code is retrieved, allowing an individual visitor or device to be recognised.
Cookies are used for a variety of purposes, including providing personalised web pages and recognising your choice of language. Cookies do not cause harm to your device, but, if you wish to stop your computer accepting cookies, go to the help section of your internet browser (for example, Internet Explorer or Firefox) where you will find information on how to do this.
Site Cookies
In the context of the Site, the following cookies are deployed see http://kent.phantomtuning.co.uk/cookie-declaration/
How to turn off cookies
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org
Our contact details
We welcome your feedback and questions. If you wish to contact us, please send an email to info@phantomtuning.co.uk or you can write to us at 44 Singer Way, Kempston, Bedford, Bedfordshire, MK44 7AF or call us on 01322 772 526.
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.
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Saturday 10:00-16:00
Copyright GP Tuning Ltd 2020
Phantom Tuning is a trading name of GP Tuning Ltd, company number: 10530985
We’re hiring for a junior vehicle technician at our branch in Swanscombe, Kent.
To learn more and apply, click below.
Whilst a remap will add a small amount of extra strain to the vehicle, all of our files are well within the safe parameters of the vehicle’s components (such as the engine & transmission/drivetrain) capabilities. We would only increase engine output to what we deem to be safe as it wouldn’t be beneficial to us or you to push your vehicle to anything beyond that.
It is not in our interest to push your vehicle past its limits. We simply wouldn’t have a business if we blew cars up on a daily basis.
There are a couple of ways for a remap to be detected. The most cost effective and most commonly used method by manufacturers is to check the CVN with diagnostics tools. If an ECU has a different CVN than it should, a manufacturer’s diagnostic tools will be able to detect this.
A remap can also be detected with manipulation DTC’s that appear within various modules in the car.
Some dealer tools can even detect that changes have been made to the original software but don’t show exactly what has been done.
With most modern vehicles, our industry-leading remapping software and tools can successfully flash an ECU whilst keeping the original CVN and not throwing any manipulation DTC’s. This means most dealer diagnostic tools would not be able to detect the remap.
That said, a remap is NEVER undetectable. If someone wants to dig deep enough, they will eventually find it.
A good workaround for this which covers most instances is to have the vehicle returned to stock which we are able to do for £60 including VAT. Depending on the method of tuning for your particular car, we can mitigate the chances of it being detected.
A very common question with very common misconceptions. Ultimately, there is no such thing as a generic map. ‘Generic’ implies that we could use any tune file on any vehicle. Every tune we apply has been custom calibrated for your vehicle make, model, drivetrain, ECU and software version.
For stage 1 and most stage 2 files, we can use dyno tested, safe and proven solutions without having to make any tweaks. Why? Because we know it’s a safe calibration that we’ve used before on an identical drivetrain that’s been developed on the dyno and on the road.
We can apply calibrations at our Bedfordshire branch for heavily modified vehicles with the use of our rolling road.
There is a common misconception that a tune made ‘on the fly’ is both much safer and will produce better results. This isn’t necessarily the case, the quality of the tune is down to the tuners ability to tune on a particular platform of drivetrain and ECU combination.
There is no tuner in the world that writes completely custom software from scratch every time. In most instances, they’ll either use a tried and tested solution OR use that solution as a base to work from and apply very minor tweaks.
The only time this differs slightly is for heavily modified vehicles, i.e. uprated fueling, uprated turbos etc. In this instance, a heavily modified car will likely have a unique combination of modifications. What usually happens is the tuner will, again, apply a base map from a tried and tested solution and then modify that calibration with a few revisions to suit the modifications.
What you need to be looking out for is not the ‘custom vs. generic’ argument at all. You should be looking out for companies that offer remapping but use clone tools (which have a high likelihood of killing the ECU) and apply untested £1.00 calibrations from a CD they bought on eBay.
A good way to be sure you’re talking to a good tuner is to look at their reviews, digital presence and importantly, how much they’re charging. If they’re only charging £150 for a remap, the chances are they don’t have the funds to afford insurance or to pay to fix the car if it goes wrong.
TLDR;
There’s no such thing as a generic map. Don’t cheap out. Choose your tuning company based on reviews, presence and trust.
This is always a tough question. The reality is, modifying your vehicle will always affect a manufacturers’ warranty.
At our Bedford branch, we are able to provide customised calibrations for heavily modified vehicles with the use of our rolling road. You can also request before and after dyno runs when booking online or you can opt for a custom tuning session if your vehicle is heavily modified.
In general, at Phantom Tuning, we mainly cover stage 1 and stage 2 ECU remapping.
When it comes to relatively basic requirements such as stage 1 and stage 2 remapping, a dyno is not always needed. The reason for this is our remapped files have already been tested on a dyno where a slave or donor vehicle was remapped.
This means that we’ve already stress tested and proven the figures that our remaps can provide on a well-maintained vehicle.
For stage 1, the donor vehicle is identical to yours, so there is no need to dyno test the file again. For stage 2, the need for a dyno depends on whether or not there are any discrepancies in modifications.
As part of our service, in most cases, we will before and after road test a vehicle when possible, to ensure the remap behaves as intended.
This means that we’ve already stress tested and proven the figures that our remaps can provide on a well-maintained vehicle. For stage 1, the donor vehicle is identical to yours, so there is no need to dyno test the file again. For stage 2, the need for a dyno depends on whether or not there are any discrepancies in modifications.
As part of our service, in most cases, we will road test a vehicle when possible, to ensure the remap behaves as intended.
Ultimately, a remap will optimise the engine. Therefore, it is common to expect improved fuel economy under normal driving conditions.
If you’re expecting to be able to drive spiritedly and still gain another 20% fuel economy, your expectations are unrealistic.
Under normal driving conditions, most of our customers see slight improvements in fuel economy, anywhere from 5% to 15%.
Manufacturers restrict the performance of a vehicle for multiple reasons. An example would be warranty lifespan. It’s in a manufacturer’s interest to ensure their vehicles underperform to reduce the number of warranty claims during the warranty period. It also enables them to extend the time and mileage in which a warranty can be offered.
Increasingly now, manufacturers are saving costs by limiting the number of engine sizes they offer and instead using different versions of the same engine. This enables them to not only save money on research and development but also to charge more money for a vehicle with a higher power output.
For example, the Ford Transit Custom is available in: 100BHP, 125BHP and 150BHP. However, each of them uses the same engine, transmission and drivetrain. The interesting thing is that each of the versions are capable of 180BHP. They simply charge more for the higher-powered versions.
Manufacturers also need to bear in mind that their vehicles are being sold across the globe with various tax brackets, insurance groups and environmental conditions. As a result, they need one universal map to suit all scenarios whilst ensuring maximum sales of the vehicle in question.
Nothing. Typically, all that the different driving modes tend to do is change your throttle mapping. Some vehicles also add weight to your steering and tighten the suspension.
With a tune, the power is changed across all modes. your existing modes will still behave the same and each mode will have its own custom throttle calibration.
If your vehicle goes in for service work at a main dealer and it’s in warranty, we would advise you to bring the vehicle to us first to remove the map and then come back to reapply the tune.
If your vehicle isn’t in warranty or you’re not visiting a main dealer, you don’t have to worry about taking the map off and reapplying.
However, if you do have your car serviced at a main dealer, whether it is in warranty or not, they may need to apply a software update to your vehicle. In this event, there is a chance you may lose your map. If you do, we can reflash the modified file on to your car for a small fee of £60 inc. VAT.
We do. Stage 2 requirements are: upgraded intake & decatted or sports catted downpipes.
An average car will gain an extra 20-50bhp for stage 2, depending on the vehicle.
The calibrations for stage 1 and 2 are quite similar, however, most of the additional gains will come from the physical modifications rather than the tune itself. For example, if you’re already running a stage 1 tune and have already applied stage 2 modifications, it’s unlikely that you’ll feel too much difference in changing the map to a stage 2.
| Job Type | Price | Comments | ||
|---|---|---|---|---|
| ECU Remap | £375 | As of Feb 2021, we changed our remap pricing to be as competitive as possible. All ECU remaps now carry the same cost, regardless of difficulty. | ||
| Dyno Power Runs | £100 | This charge is for a total of 3 power runs. This is discounted by £20 if purchased with a remap and includes an additional 3 power runs before the tune. | ||
| Custom Tuning Session | £247 (Additional) | If your car is heavily modified (i.e. turbos, injectors), you'll need a custom tuning session so that we can modify the tune on the fly. This is charged on top of the cost of a remap. | ||
| Gearbox Tune | £350 | A gearbox tune has a fixed cost of £350. This is discounted by £75 if purchased with an ECU remap. | ||
| VAG Rollback | £150 | For emissions rollbacks on affected VAG cars, a fixed price of £150 applies. This is discounted by £100 if purchased with a remap. | ||
| Already Tuned | £60 | Where vehicles come to us and are already tuned, it's in our interest to advise as to whether or not we can improve on the tune. If we can, we will set realistic expectations. If we cannot improve on the tune, we will also advise. A minimum charge applies for our time, in the event that we do not proceed to remap the vehicle. | ||
| Remap On/Off | £60 | Should you wish to remove your remap, outside of our 30-day moneyback guarantee period, we apply our minimum charge. Should you wish to have your remap reapplied, for instance, if the vehicle has been to a main dealer for a software update, our minimum charge applies and in some cases, depending on the job and software change, we may charge £120. | ||
| OFF Solutions | Range | For additional solutions such as EGR off or pops and bangs, the cost of these starts from £20. For situations where you may want a solution ONLY, for instance, an EGR delete but no remap, this will be the same price as a remap. We will optionally include a performance remap free of charge if this is the case. | ||
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