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Privacy Policy

Introduction

This website is brought to you by GP Tuning Limited (t/a Phantom Tuning). We take the privacy of our website users very seriously. We ask that you read this Privacy Policy (‘Policy’) carefully as it contains important information about how we will use your personal data.

For the purposes of the EU General Data Protection Regulation (‘GDPR’), GP Tuning Limited (t/a Phantom Tuning) (‘we’ or ‘us’ or ‘our’) is the ‘data controller’ (ie the company who determines the purpose and means of processing personal information and controls the processing of, your personal data).

This Privacy Policy describes the types of personal data you provide and/or we collect via your use of our website (and mobile application) together with all services accessed through them (‘Online Facilities’), what we may do with that personal data and your rights.

‘Personal data’ is defined in the GDPR and is essentially information from which an individual person can be identified. By giving your informed consent and by submitting information and/or continuing to use the Online Facilities, you signify your consent to us using your personal data in accordance with the below.

We may need to change the terms of this Policy from time to time and changes will be posted on this page (and/or where appropriate, otherwise notified to you). Your continued use of the Online Facilities will be deemed to be acceptance of amendments we make. This Policy was last updated on 25/05/2018.

How we use your personal data:

Use of services accessed through the Online Facilities may require you to provide specific types of information.

We request that the information you provide is as accurate as possible as this allows us to secure your privacy in relation to registered services by differentiating you from others. Periodically we may send you an email asking you to “Update your Details” so that we are sure we have your correct details.

We use information about you for the following purposes:

  1. To perform the services you have requested, such as sending you our newsletters (see ‘Marketing information’ below). The type of information we may require and use might include, for example, your name, address, email address, telephone number and card or other payment details in relation to goods, services or content access you purchase from us through the Online Facilities or otherwise. We will NEVER share your financial information with other third parties for any reason other than processing transaction(s), fraud and credit risk protection, unless we have your consent.
  2. To enable you to participate in chat rooms, forums, message boards, and/or news groups (if any, as we may make available for that purpose from time to time) on the Online Facilities on which you can post information and, where we deem necessary, to respond to any such posts you make.
  3. To alert you to other information, including offers and promotions, relating to us and/or commercial partners (where you have agreed to this). See below heading ‘Marketing Information’ for more information about this. For example, such information may include newsletters, offers, promotions, occasional surveys and other communications of potential interest from us.
  4. To carry out market research so that we can improve the products and services we offer. Your feedback is valued and helps to shape the products, services and content access we offer or make available. You will have to opt-in (below) to receiving or participating in our surveys at any time.
  5. To manage and improve the Online Facilities and allow you to use the features offered by the Online Facilities. Information we use for this purpose may include (for example) that about your computer and, where available, your IP address, operating system and browser type. You will have to opt-in (below) should you agree this purpose.

We may also supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations such as our commercial partners, and group companies, so that we are sure that we hold accurate information.

In addition, we reserve the right to perform statistical analysis of user behaviour and characteristics to measure interest in and use of the various areas of the Online Facilities and to ascertain the number of users that have visited particular web pages. We also keep track of what you do with our newsletters when you receive them for trends and statistics and to evaluate the efficiency of our newsletter and information service. For example, whether you open, delete, or access links contained in the newsletter. We may provide aggregated and anonymised data (not identifying any individual) only from these analyses to third parties.

Marketing Information

We will only contact you by email, SMS, telephone about our products, services, promotions, if you have asked us to do so. Should you have changed your mind and would prefer us not to contact you, then you can opt out at any time.

We do not sell, rent, or otherwise provide personally identifiable information to third-parties without your consent, except only as set out in the ‘Disclosing (Sharing) Your Information’ section below.

From time to time we and/or commercial partners (if you have agreed to receive their information when you provided your personal information) would like to contact you to tell you more about the offers, services, products and other initiatives available to you.

We and/or our commercial partners will only contact you if you have consented to this. However, if you are an existing customer (and have opted to receive communications) we may contact you about services, products and initiatives similar to those you have previously received or enquired about (unless you have chosen not to receive such communications).

If, at any time after registering, you would like to change your preference and opt-in or opt-out from receiving communications from us or third-parties you can do this at any time by emailing us on info@phantomtuning.co.uk and notifying us of your change in preference.

Cookies 

The Online Facilities use cookies. A cookie is a small file containing an identity code. With your consent, your computer accepts the cookie and stores it. When you next visit the relevant Online Facilities, the code is retrieved, allowing an individual visitor or computer to be recognised. Full information on which cookies we deploy is available in our Cookies Policy http://kent.phantomtuning.co.uk/cookie-declaration/.

Links to third party websites & services

We are not responsible or liable for the content, privacy policies or services offered by websites or apps other than the Online Facilities. We encourage you to read and familiarise yourself with the privacy policies, terms and conditions and/or other notices on other websites you visit.

Children and Young People

We realise and understand that children and young people, including those under 18 years of age (“minors”) may visit the Online Facilities, or otherwise interact with us and our commercial partners.

It is our policy not to actively market to minors.

The facilities or functions accessible through the Online Facilities are not intended to be accessible by, nor are they actively advertised to, minors.

Parents or legal guardians should supervise minors when online and we recommend parental control tools be put in place. Any minor using the Online Facilities and services offered is confirming that they have received the consent of their parent or a guardian to do so.

 

Storing and retaining your personal data

We are committed to protecting the security of your personal data, which is held in secure data centres in accordance with current legislative requirements, industry standards and technology. We will keep the personal data you have provided for as long as we have a relationship with you. Once that relationship has ended we will retain it in accordance with this Policy only for as long as we reasonably require and it will then be deleted and destroyed.

Security

Once it is received we store your personal data as set out in this Policy. Your personal data is also encrypted for additional security.

We cannot guarantee the complete security of our databases, nor that information you supply may not be intercepted while being transmitted to us over the internet.

Disclosure (sharing) of your information

We have already described in the ‘Marketing Information’ section of this Policy under what circumstances your personal information may be shared with our commercial partners, if you have agreed.

In addition, there are some other reasons why we may disclose your personal information to third parties and these are as follows:

  • to other companies within our corporate group;
  • to appoint other organisations to carry out some data processing activities on our behalf. For example, mailing services, payment processing, hosting service providers, other relevant partners used to help us deliver the Online Facilities to you;
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about customers will be one of the transferred assets;
  • If we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply any of our other applicable terms and conditions for products, services, content or access provided by us; and/or
  • to protect the rights, property, or safety of us, our commercial partners, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we share your personal information with third parties we will take reasonable steps to ensure that it is properly protected and processed in accordance with this Policy.

Your rights to:

All requests set out in this section or other queries relating to this Policy should be addressed toGP Tuning t/a Phantom Tuning. Please include your name, address, and/or email address when you contact us. We will require you to prove you are who you say you are.

Access Your Personal Information:

You have the right to see a copy of the information that we hold about you.

Update and Amend Your Personal Information:

You have the right to ask that the information we hold about you is corrected by updating/changing your profile preferences or by contacting us as above. We encourage you to update your personal information promptly if it changes.

Opt-in of Being Contacted:

We have explained fully the manner in which we shall use your personal data and by clicking the relevant boxes on the screen upon which you provide information, or by contacting us, to give your consent for us to contact you for the purposes as set out in the Policy.

Close Your Account/Delete Your Personal Information:

You have the right to request that we close your account and/or delete your personal information from our database. We will make all reasonable efforts to comply with this request. However, it may not be possible to delete an entry without some delay and without retaining some residual personal information necessary for our legitimate interests, such as backups and records of deletions (including to ensure we no-longer communicate with you) or because we are required or permitted to retain personal information for other lawful requirements.

Your have other rights available to you under the GDPR in relation to your personal data. These rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you are dissatisfied with our response to any of your data privacy concerns you have the right to raise this with the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF (https://ico.org.uk).

Cookies Policy

This Cookies Policy applies to the website (and mobile application (operated by??) (“Online Facilities”) and should be read alongside our Privacy Policy which explains who we are, the type of information we may hold about you and how we use it.

The Online Facilities use cookies. A cookie is a small file containing an identity code. With your consent, your device accepts the cookie and stores it. When you next visit the Online Facility, the code is retrieved, allowing an individual visitor or device to be recognised.

Cookies are used for a variety of purposes, including providing personalised web pages and recognising your choice of language. Cookies do not cause harm to your device, but, if you wish to stop your computer accepting cookies, go to the help section of your internet browser (for example, Internet Explorer or Firefox) where you will find information on how to do this.

Site Cookies

In the context of the Site, the following cookies are deployed see http://kent.phantomtuning.co.uk/cookie-declaration/

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org

Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an email to info@phantomtuning.co.uk or you can write to us at 44 Singer Way, Kempston, Bedford, Bedfordshire, MK44 7AF or call us on 01322 772 526.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.

Contact Details

  • 01322 772 526
  • 9, Swanscombe Business Centre, London Rd, Swanscombe, Kent, DA10 0LH
  • Monday-Saturday 09:00-18:00

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  • 01322 772 526
  • 9, Swanscombe Business Centre, London Rd, Swanscombe, Kent, DA10 0LH
  • Monday-Saturday 09:00-18:00
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These FAQ's Answer Most Questions

Whilst a remap will add a small amount of extra strain to the vehicle, all of our files are well within the safe parameters of the vehicle’s components (such as the engine, transmission and drivetrain) capabilities. We would only increase engine output to what we deem to be safe as it wouldn’t be beneficial to us or you to push your vehicle to anything beyond that.

It is not in our interest to push your vehicle past its’ limits. We simply wouldn’t have a business if we blew cars up on a daily basis.

There are a couple of ways for a remap to be detected. The most cost effective and most commonly used method by manufacturers is to check the CVN with diagnostics tools. CVN stands for ‘calibration verification number’. In short, this number shows the number of times an ECU has been flashed. If an ECU has a higher CVN than it should, a manufacturer’s diagnostic tools will be able to detect this.

With most modern vehicles, our industry-leading remapping software can successfully flash an ECU whilst keeping the original CVN. Meaning diagnostic tools would not be able to detect the remap.

That said, a remap is NEVER undetectable. If someone wants to dig deep enough, they will eventually find it.

A good workaround for this which covers most instances is to have the vehicle returned to stock which we are able to do.

A very common question with very common misconceptions. Ultimately, there is no such thing as a generic map. ‘Generic’ implies that we could use any tune file on any vehicle. Every tune we apply has been custom calibrated for your vehicle make, model and drivetrain.

For stage 1 and most stage 2 files, we can use pretested, safe and proven solutions. Why? Because we know it’s safe. 

What people mean to ask is ‘is it a live remap?’. Short answer, no. But why would you need a live remap?

Typically, a live map, undertaken whilst the vehicle is dyno tested is only really required for vehicles with heavy modifications (excluding breathing mods).

A common misconception, no doubt born in a ‘know-it-all forum’ somewhere, is that for some reason, a map that isn’t a live map, completed on the dyno is bad. This is simply untrue. A 50p map from ebay, on the other hand won’t be doing your car much good.

As mentioned, all of our files are custom calibrated for specific vehicles and have been dyno developed and road tested in the first place to ensure safety, prove gains and result in a reliable tune. Take forum talk with a pinch of salt.

Some manufacturer’s diagnostic equipment may detect a remap.

Many forward-thinking manufacturers turn a blind eye to a quality remapping service, knowing that a properly enhanced vehicle can only ever benefit them. The official line from most manufacturers is that if a modification causes a problem with the vehicle, then the part of the vehicle affected will not be covered under warranty, this does not mean a unilateral cancellation of the whole warranty.

Our best practice and advise is that if you ever need to take your vehicle in for warranty work, bring it back to us to flash on an original file. This way we can mitigate the chances of the remap being discovered.

Whether a manufacturer voids your warranty or not due to a remap is usually at the discretion of the dealership. For vehicles with aftermarket warranties, it is incredibly unlikely that a remap will be looked at or investigated.

At Phantom Tuning, we cover stage 1 ECU tunes and occasionally Stage 2 remaps. When it comes to this level of remapping, a dyno is not always needed. The reason for this is our remapped files have already been tested on a dyno where a slave or donor vehicle was remapped.

This means that we’ve already stress tested and proven the figures that our remaps can provide on a well-maintained vehicle. For stage 1, the donor vehicle is identical to yours, so there is no need to dyno test the file again. For stage 2, the need for a dyno depends on whether or not there are any discrepancies in modifications.

We do not have a dyno on-site but can recommend other businesses that do. IF YOU DO WANT TO DYNO TEST YOUR VEHICLE, WE STRONGLY ADVISE YOU GET A PRE-MAP DYNO BEFORE YOUR CAR IS REMAPPED TO SET THE CORRECT BENCHMARK.

As part of our service, we will before and after road test a vehicle when possible, to ensure the remap behaves as intended.

Ultimately, a remap will optimise the engine. Therefore, it is common to expect improved fuel economy under normal driving conditions.

If you’re expecting to be able to drive spiritedly and still gain another 20% fuel economy, your expectations are unrealistic.

Under normal driving conditions, most of our customers see slight improvements in fuel economy, anywhere from 5% to 15%.

Manufacturers restrict the performance of a vehicle for multiple reasons. An example would be warranty lifespan. It’s in a manufacturer’s interest to ensure their vehicles underperform to reduce the number of warranty claims during the warranty period. It also enables them to extend the time and mileage in which a warranty can be offered.


Increasingly now, manufacturers are saving costs by limiting the number of engine sizes they offer and instead using different versions of the same engine. This enables them to not only save money on research and development but also to charge more money for a vehicle with a higher power output.

For example, the Ford Transit Custom is available in: 100BHP, 125BHP and 150BHP. However, each of them uses the same engine, transmission and drivetrain. The interesting thing is that each of the versions are capable of 180BHP. They simply charge more for the higher-powered versions.

Manufacturers also need to bear in mind that their vehicles are being sold across the globe with various tax brackets, insurance groups and environmental conditions. As a result, they need one universal map to suit all scenarios whilst ensuring maximum sales of the vehicle in question.

Nothing. Typically, all that the different driving modes tend to do is change your throttle mapping. Some vehicles also add weight to your steering and tighten the suspension.

With a tune, the power is changed across all modes. your existing modes will still behave the same and each mode will have its own custom throttle calibration.

Nothing… If your vehicle goes in for service work at a main dealer, even if it’s in warranty, you needn’t worry about anything in relation to a map being detected.

However, if a dealer needs to apply a software update to your vehicle, there is a chance you may lose your map. If you do, we can reflash the modified file on to your car for a small fee of £60 inc. VAT.

We do. Stage 2 requirements are: upgraded intake & decatted or sports catted downpipes.

An average car will gain an extra 20-50bhp for stage 2, depending on the vehicle. 

The calibrations for stage 1 and 2 are quite similar, however, most of the additional gains will come from the physical modifications rather than the tune itself. For example, if you’re already running a stage 1 tune and have already applied stage 2 modifications, it’s unlikely that you’ll feel too much difference in changing the map to a stage 2. 

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Our Pricing Explained

We want to be as transparent as possible when it comes to our pricing. This table here details how much we charge and why we charge certain prices.

Please note, most vehicles 2011+ will be VR reads when OBD. Some tuning companies will tune your vehicle via OBD VR and there may be a difference in price between us and them. This is because 90% of the time, when a vehicle is VR OBD, we’ll actually bench the ECU as it is a safer method.

Job Type Price Comments
Full OBD Remap £275 A full OBD remap is where the full ECU data is downloaded through OBD reading. Common with EDC16 ECU's, typically on vehicles from 2005-2010.
VR OBD Remap £375 VR stands for virtual read. On most modern vehicles (2011+), where OBD is possible, the chances are the job type is VR. If this is the case, our tools will only read a small amount of data and match that data to a full original read that lives on the database. VR OBD tuning carries a few disadvantages and risks. As a result, we will not tune your vehicle OBD and we will bench your ECU. We do this for your benefit in the event that there are issues during the tuning process as bench tuning is a safer alternative. You may find that other companies are pricing your car at OBD pricing. This is where the difference in pricing is caused. They're happy to do the job OBD and take the risks, we aren't.
Bench Remap £375 A bench remap is where we attach terminals to the ECU pins. This involves physical removal of the ECU. This enables us to have a full back up of all of your ECU's data including EEProm and other non-map data.
Boot Remap £375 A boot remap is where we open an ECU and make direct contact to the motherboard. This involves physical removal of the ECU. This enables us to have a full back up of all of your ECU's data including EEProm and other non-map data.
Gearbox Tune £350 A gearbox tune for both VAG and BMW's with XHP, have a fixed cost of £350. This is discounted by £75 if purchased with an ECU remap.

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